Neopolitan Networks' customers are supported by our Network Operations Center (NOC).

Our NOC is staffed 24/7/365 with highly trained, experienced, passionate network engineers who will pick up the phone when you call or answer your email immediately. They’ll help you resolve problems, answer questions, take new orders or make changes to your existing service.

Neopolitan provides world-class service level agreements and we have a fierce dedication to fulfilling them so that our customers have only good things to say about the services they enjoy. As a service provider, we have to go above and beyond to provide exceptional care, as winning your business and keeping your business are distinctly different.

Our service and support includes:

• World-class Service Level Agreements
• 24/7/365 always available personal support
• Highly skilled service representatives that will act as your advocate
• Our secure Customer Extranet
• Dynamic utilization graphs and charts

When calling the NOC at any time of the day or night, you will speak directly with a person, not voice mail. Email requests are treated with the same priority and efficiency as phone calls and automatically create a trouble ticket. We will not close a ticket until everything has been completed to your satisfaction.

Once you become a customer of Neopolitan Networks, you will be given:

• Log-in access to our secure customer extranet
• Phone number and e-mail to contact support
• Escalation procedures

All Internet access and services are subject to our Acceptable Use Policy.