| Features |
Details |
Additional Information |
PBX |
Phone |
| Append Message |
Append inbound messages to an email for delivery to a specified recipient. |
|
X |
X |
| Authentication |
Control available features by authenticating the user prior to any activity. |
Restrict access to non-standard or extra cost features, vmail, etc. |
X |
X |
| Automated Attendant |
Allows callers to be automatically transferred to a user's extension without the intervention of a receptionist.
Ex: select 1 for sales, 2 for support...
|
|
X |
X |
| Blind Transfer |
Ability to transfer a call to another extension without the need to wait for the other person to pick up. |
|
X |
X |
| Call Detail Records |
A log of all calls made including: source no., destination no., call duration, date, time etc. |
Third party database if records are to be stored in format other than text file. |
X |
X |
| Call Forward on Busy |
Calls are automatically forwarded to another extension or phone if the line is busy. |
|
X |
X |
| Call Forward on No Answer |
Calls are automatically forwarded to another extension if not answered after a defined number of rings. |
|
X |
X |
| Call Monitoring |
Allows a supervisor to listen in on a phone conversation. |
|
X |
|
| Call Parking |
Allows a call to be 'parked' on a virtual extension and then picked up by a third party by dialing in to that extension. |
|
X |
|
| Call Queuing |
Allows for calls to be placed in a hold queue for a particular user or call group. |
Ex: Call center FIFO |
X |
|
| Call Recording |
Recording of a phone conversation for later playback. |
Significant amounts of disk space may be used (approx. 16KB/sec of recording). |
X |
|
| Call Retrieval |
Page a person who then can pick up the call. |
|
X |
|
| Call Routing (DID & ANI) |
Directs the call to the correct extension based on a Direct In Dial (DID) number. |
|
X |
|
| Call Snooping |
Allows a supervisor to listen in on active calls across a group of phones. |
Privacy Policy for staff. |
X |
|
| Call Transfer |
Transfer a call to another extension. |
|
X |
X |
| Call Waiting |
Allows switching between two simultaneous calls. |
|
X |
X |
| Caller ID |
Displays the callers phone number on the phones screen. |
Remote phone must send caller's ID. |
X |
X |
| Caller ID Blocking |
Allows for certain inbound numbers to be blocked. |
Useful in cases of harassment. |
X |
|
| Caller ID on Call Waiting |
See the inbound caller ID without hanging up the current call. |
|
X |
X |
| Conference Bridging |
Connect multiple callers to a single call and allow all callers to hear share the conversation. |
Implemented primarily in H.323, but works alike in SIP and other protocols, such as IAX or SCCP. We use SIP. |
X |
X |
| Direct Inward System Access |
Inbound callers may bypass reception and ring a specific extension directly. |
We'll need a list of extensions needing DID upon initial engineering survey. |
X |
|
| Distinctive Ring |
Assign specific ring tones to certain callers. |
Handset must support multiple ring tones (most SIP phones do). |
X |
|
| Do Not Disturb |
Incoming calls are automatically routed to Voice mail, reception or alternate extension. |
|
X |
X |
| E911 |
Emergency Services Number |
Allows for emergency responders to see location information of caller. |
X |
X |
| Flexible Extension Logic |
Extensions may be programmed to perform multiple functions or limited to specific use. |
|
X |
|
| Interactive Directory Listing |
Allows inbound callers to search the company directory using the DTMF keypad. |
|
X |
|
| Interactive Voice Response (IVR) |
Advanced system for call handling allows callers to navigate a menu system by dialing a number offered from a range of options. |
Ex: Please dial 1 for sales, 2 for admin.... Allows for creation of systems such as making credit card payments, entering of time sheets etc.
|
X |
|
| Macros |
Allow for creating constructs within a dial plan that may be referenced repeatedly |
Similar to functions or procedures. |
X |
|
| Music On Hold |
Self explanatory |
May use mp3 sources. |
X |
X |
| Music On Transfer |
During a transfer, the caller is momentarily placed on hold. |
Same as above. |
X |
X |
| - Flexible Mp3-based System |
No additional hardware required. |
Some PBX's allow for playback, but require an external player to be input into a sound card. |
X |
|
| - Random or Linear Play |
Can choose to play music in directory order or at random. |
|
X |
|
| - Volume Control |
Allows setting comfortable volume level for callers. |
|
X |
|
| Privacy |
If a remote callers ID is blocked, the Privacy Manager prompts the call to manually enter their phone number which can then be used to check against a blacklist or white list. The call may then be blocked or let through as appropriate.
|
Anonymous call rejection |
X |
|
| Remote Office Support |
Ability to connect phones located in a remote office to the office PABX as local extensions. |
Phones may be carried to any location with an Internet connection and routed as a local extension. |
X |
X |
| Route by Caller ID |
The ability to connect a call to a given extension, call queue or group of extensions based on the callers phone number. |
Caller ID is read on every call and may be used to route a call appropriately.
Ex: Wife's calls always go to Husband's extension.
|
X |
|
| Supervised Transfer |
A call transfer made by an automatic device such as a Voice Response Unit which attempts to determine the result of the transfer - answered, busy, ring but no answer - by analyzing call progress tones on the line.
|
Unsuccessful transfers may be routed back to the transferring extension for additional handling. |
X |
X |
| Three-way Calling |
Connect three people into a mini conference call. |
Call user A, then call user B. Connect all participants into a single call. |
X |
X |
| Time and Date |
Have the time and date read to the caller. |
Useful for determining when a given call was received. |
X |
X |
| Voice mail |
|
|
X |
X |
| - Visual Indicator for Message Waiting |
Flashing light or visible display on phones equipped with visual indicators. |
All approved SIP phones support visual indicators. |
X |
X |
| - Stutter Dial tone for Message Waiting |
Audible indicator for other phones. |
Some phones may not be able to display visual indicators. |
X |
X |
| - Voice mail to email |
Voice mail is recorded and forwarded via an email gateway. |
|
X |
X
Add chg |
| - Voice mail Groups |
Pre-defined groups for broadcast messages. |
|
X |
|
| - Web Voice mail Interface |
Users can listen to voice mail from any web browser. |
|
X |
X |
| Zapateller |
Built-in, automated "black hole" for inbound telemarketing calls. |
Removes caller from all queues and places them in never land. Can be used to provide a “no longer in service” tone. |
X |
|
| TCP/IP Management Interface |
API for external control via port 5038. |
Allows for remote consoles. |
X |
|
